Return and Payment Policy

Blue Ferry Travel – TÜRSAB Certificate No: A-18691

At Blue Ferry Travel, we place the utmost importance on your satisfaction and your legal rights. The cancellation, refund and postponement terms for tickets, visa consultancy, accommodation and tour services purchased through our website are presented to you below in 9 items.

1. Ferry Ticket Cancellation and Refund Terms

Since purchased ferry tickets are issued specifically for the individual and are subject to international transport rules, no refund of the ticket fare is made once the ticketing process has been completed.

2. Ticket Postponement and Open Ticket Right

Tickets reported to our agency in writing at least 48 hours before the travel date may be placed on open status for periods ranging from 6 months to 1 year, depending on the rules and availability of the relevant ferry company.

3. Visa on Arrival and Schengen Consultancy Fees

The official visa on arrival application fee is €90. Once the application has been submitted, documents have been processed, or a consulate appointment has been scheduled, visa application and consultancy fees are not refunded, regardless of whether the visa is approved or refused.

4. Cultural Tours Cancellation and Refund Conditions

For day trips or overnight cultural tours, full fee refunds are made for cancellations received up to 30 days before the tour departure date. For cancellation requests received less than 30 days before the tour date, the deposit or tour fee paid is not refunded.

5. Hotel Reservation Cancellation Conditions

For hotel accommodation reservations in the Greek Islands and within Türkiye, the cancellation policy of the relevant establishment applies. No refund is made for early bookings or non-refundable room types.

6. Weather Conditions and Force Majeure Sailing Cancellations

If ferry sailings are officially cancelled due to port authority decisions or adverse weather conditions, passengers' tickets will be transferred to the next available sailing or, subject to the approval of the ferry company, the ticket fare will be refunded.

7. Special Cases in Which No Refund Is Made

No fare refund is made if travel cannot take place due to personal reasons, such as insufficient passport validity, lack of a visa, arriving late at the port, or being denied permission to leave the country by the official authorities.

8. Credit Card and Virtual POS Refund Process

Approved fare refunds are transferred to the credit card or bank account used for payment within 7–14 business days. Our agency is not responsible for the timing of posting to card statements by banks.

9. Contact and Cancellation/Refund Requests

For your cancellation, refund and postponement requests to be considered valid, they must be notified in writing to our email address info@blueferrytravel.com.