Refund Policy

Fair and Transparent!

Blue Ferry Travel maintains a clear and fair refund policy for all services we provide. Please read this policy carefully before making any booking.

📋 General Policy

Refunds are processed according to the specific terms of each service. Cancellation timing determines refund percentage. All refund requests must be made in writing (email or WhatsApp).

🚢 Ferry Tickets

Cancellation Timeline:

  • 7+ days before departure: 90% refund
  • 3-7 days before departure: 70% refund
  • 1-3 days before departure: 50% refund
  • Less than 24 hours: No refund
  • No-show: No refund

Important Notes:

  • Ferry company terms may override our policy
  • Some special/promotional tickets are non-refundable
  • Refund method: Same as original payment
  • Processing time: 5-10 business days

🏝️ Tour Packages

Cancellation Timeline:

  • 30+ days before tour: Full refund minus processing fee (25 EUR)
  • 15-30 days before tour: 75% refund
  • 7-15 days before tour: 50% refund
  • 3-7 days before tour: 25% refund
  • Less than 3 days: No refund

Special Circumstances:

  • Weather-related cancellations: Full refund or reschedule
  • Medical emergencies: Case-by-case (medical proof required)
  • Visa rejection: 50% refund (with rejection letter)

🏨 Hotel Bookings

Hotel Cancellation Policies:

  • Follow individual hotel cancellation terms
  • Free cancellation options available on selected properties
  • Non-refundable rates are clearly marked at booking
  • Peak season (June-August) may have stricter policies

Our Booking Fee:

  • Service fee is non-refundable
  • Third-party booking fees may apply

🚗 Transfer Services

Cancellation Timeline:

  • 48+ hours before service: Full refund
  • 24-48 hours before service: 50% refund
  • Less than 24 hours: No refund
  • No-show: No refund
  • Wrong pickup information provided by customer: No refund

Delays and Issues:

  • Driver late (our fault): Full or partial refund
  • Flight delay (yours): We wait, no extra charge (up to 60 min)
  • Traffic delays: No refund (force majeure)

📄 Visa Consulting

Visa Service Fees:

  • Non-refundable once service begins
  • Refund possible only if we cancel service before starting
  • Visa application fees (paid to consulate) are non-refundable
  • No refunds for visa rejections

💳 Refund Processing

Processing Times:

  • Bank transfer refunds: 5-10 business days
  • Cash refunds: Same day at our office
  • Credit card refunds: 7-14 business days

Refund Method:

  • Refunds issued through original payment method
  • Bank transfer for EUR/TL payments
  • Cash for cash payments at office

⚠️ Exceptions and Special Cases

Force Majeure Situations:

  • Natural disasters (earthquakes, storms, etc.)
  • Political events or unrest
  • Pandemic or health emergencies
  • Government travel restrictions
  • Airport/port closures

These situations are handled on a case-by-case basis. We may offer:

  • Full or partial refunds
  • Rescheduling to future dates
  • Credit for future bookings

Medical Emergencies:

  • Serious illness with medical documentation
  • May qualify for refund or credit
  • Case-by-case evaluation
  • Medical certificate required

⚠️ Non-Refundable Items

The following are generally non-refundable:

  • Service and processing fees
  • Visa consultation fees (after service begins)
  • Special promotional rates (unless stated otherwise)
  • No-show situations
  • Late cancellations
  • Third-party fees (consulate, VFS, ferry companies)

📞 How to Request a Refund

Step 1: Contact us within the appropriate timeframe

Step 2: Provide booking details:

  • Booking reference/date
  • Service type
  • Reason for cancellation
  • Preferred refund method

Step 3: Send request via:

  • WhatsApp: +90 532 395 70 88
  • Email: blueferrytravel@gmail.com
  • Phone: +90 543 834 35 35

Step 4: Wait for confirmation email

Step 5: Refund processed within stated timeframe

💡 Tips to Avoid Cancellation Losses

  • Book with flexible cancellation options when possible
  • Purchase travel insurance
  • Book last-minute for uncertain plans
  • Choose refundable rates for hotels
  • Confirm all details before booking

📊 Dispute Resolution

If you’re not satisfied with a refund decision:

  1. Contact us to discuss the issue
  2. We aim to resolve all disputes fairly
  3. TÜRSAB mediation available if needed
  4. Legal channels as last resort

🎯 Our Commitment

At Blue Ferry Travel, we strive to:

  • Handle all refund requests fairly and promptly
  • Communicate clearly about policies
  • Provide the best possible service
  • Maintain customer trust and satisfaction
  • Continuously improve our processes

⚖️ Terms and Conditions

  • This policy is subject to change
  • Latest version applies to bookings
  • By booking, you agree to these terms